IBM Delivers New Software to Help Improve IP-Based Services
IBM today announced new software designed to help communications service providers improve the quality of their Internet Protocol television (IPTV), Internet Protocol virtual private networks (IP-VPN) and Voice over Internet Protocol (VoIP) services. The new offerings are modified versions of IBM Tivoli Netcool Service Quality Manager — tailored for one service, such as IPTV, and designed for easy installation while supporting a variety of IT environments.
Issues that plague these service providers and their customers can range from jagged audio, static or pixilated video, to delayed buffering of content and dropped transmissions altogether. In a recent IBM survey of more than 250 global telecom executives, 89 percent indicated that service quality is emerging as an important differentiator, yet nearly half said their organizations had no end-to-end service assurance capability.
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